Your Privacy Is Our Responsibility

vip21 is a trusted online gaming platform in Bangladesh. We believe that every user's personal information is extremely valuable, and keeping it safe is both our ethical and legal responsibility.

This privacy policy ("Policy") applies to the vip21 website, applications, and all related services. When you visit our platform, register, or use any of our services, the terms of this policy take effect.

By reading this policy, you will learn:

• What types of information we collect and why
• How the collected information is used
• Who your information may be shared with
• How we keep your information secure
• What rights you have regarding your information

vip21 collects different types of information for various purposes. We only collect information that is essential for providing and improving our services.

2.1 Information You Provide Directly

When you create an account on our platform or use our services, you may provide the following information directly:

• Full name and date of birth
• Email address and mobile number
• Banking and payment details (related to bKash, Nagad, Rocket, Upay, or a bank account)
• Documents required for identity verification (national identity card or passport)
• Contact address

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Platform activity information (login/logout times, gaming history)
• Information obtained from cookies and similar tracking technologies
• Transaction records and financial activity history

2.3 Information Received from Third Parties

We may sometimes receive information from third-party service providers for identity verification, fraud prevention, or regulatory purposes. This information is always obtained lawfully and with your consent.

vip21 uses your information only for the following purposes:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and manage your account. This includes login verification, deposit and withdrawal processing, and gaming activity.

3.2 Identity Verification and Age Confirmation

vip21 is for users aged 21 and above only. Verifying your age and identity is an important responsibility for us. This process helps ensure legal compliance and responsible gaming.

3.3 Financial Transaction Processing

Payment information is used to complete deposit and withdrawal transactions. This information is processed through secure and encrypted channels.

3.4 Customer Support

Our support team may use your information to resolve issues and provide assistance. Our 24/7 live chat and email support are available in both Bengali and English.

3.5 Fraud Prevention and Security

Information is analysed to detect suspicious activity and ensure platform security. This helps keep your account and other users' accounts safe.

3.6 Service Improvement

By analysing usage patterns, we continuously improve our platform, services, and user experience.

vip21 does not sell, rent, or commercially share your personal information with third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Companies

We work with trusted third parties for payment processing, identity verification, and technical services. These companies may only use the information for the specified purpose and are also required to follow strict privacy policies like ours.

4.2 Legal Obligations

We may be required to provide information in response to a court order, a lawful request from law enforcement agencies, or the requirements of applicable law. In such situations, we will only provide the information that is legally required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new authority will also be required to comply with this privacy policy.

4.4 With Your Consent

For any reason other than those listed above, we will obtain your explicit consent before sharing your information.

vip21 uses cookies and similar technologies to keep the platform running smoothly. These technologies help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the platform's core functionality. They are necessary to maintain login status, ensure security, and deliver the key features of the service.

5.2 Performance Cookies

These cookies are used to monitor and improve platform performance. They help us improve our services by analysing your usage patterns.

5.3 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some platform features from working.

vip21 takes the highest standard of technical and organisational measures to protect your information. Our security measures include:

• SSL Encryption: All your data and transactions are protected with SSL/TLS encryption
• Access Controls: Only authorised staff can access the information they need
• Secure Servers: Your information is stored on servers with advanced security measures
• Regular Audits: Our security systems are regularly tested and improved
• Two-Factor Authentication: An additional layer of protection for account access
• Data Minimisation: Only the information that is necessary is collected

However, it is not possible to guarantee complete security when transmitting information over the internet. We make every effort, but we also ask you to remain cautious.

vip21 retains your information only for as long as necessary. The general policy is as follows:

• Active account data: for as long as the account remains active
• Closed account data: a period determined by legal and regulatory requirements after closure
• Financial transaction records: a period determined by applicable law
• Cookie data: a period determined by the type of cookie concerned

Once retention is no longer required, we securely delete or anonymise the information.

You have certain important rights over your personal information. vip21 respects these rights and helps you exercise them:

8.1 Right to Access

You have the right to know what information we have collected about you. You can request a copy of this information at any time.

8.2 Right to Rectification

If any of your information is incorrect, you have the right to have it corrected. You can update your information through your account settings or with the help of support.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be obliged to retain some information for legal or regulatory reasons.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

8.5 Right to Withdraw Consent

Where data processing is based on consent, you may withdraw that consent at any time. However, processing carried out before withdrawal will remain lawful.

To exercise any of these rights, please contact our support team.

vip21 is for users aged 21 and above only. We do not knowingly collect any information from minors. The age verification process at the time of registration is an important step toward this goal.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the account.

Your information may be processed and stored in countries outside Bangladesh. In such cases, we ensure that your information receives the same level of protection as described in this privacy policy and that the legal obligations of the relevant country are met.

For all data transfers, we always ensure that appropriate safeguards are in place.

Our platform may contain links to third-party services or game providers. These third parties have their own privacy policies and we are not responsible for their practices.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may collect their own technical data. Their privacy policies can be found on the respective provider's website.

vip21 reserves the right to update this privacy policy at any time. For significant changes, we will:

• Post a notice on the platform
• Notify you at your registered email address
• Clearly state the effective date of the new policy

Continuing to use the platform after any changes means you are considered to have agreed to the new policy. We therefore recommend reading this policy regularly.

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact our support team:

Our support team is able to assist in both Bengali and English. We will process your request within a reasonable time.